FAQs

General Questions

1. What kind of products does Risham offer?
   We specialize in handcrafted jewelry, including beaded designs, 92.5 sterling silver and a gold-plated silver jewellery. Additionally, we offer stylish and functional handbags made of heavy fabric and leather.
2. Are your products handmade?
   Yes, every piece in our collection is handcrafted with meticulous attention to detail, ensuring a blend of heritage and modern aesthetics.
3. Where are Risham products made?
   Our products are proudly crafted in India, showcasing the incredible artistry of      skilled artisans.

Jewelry Care and Materials

        4. Are the beads and materials sustainable?
          We use ethically sourced materials and sustainable practices wherever possible,                keeping our designs mindful of both quality and the environment. Our beaded                jewelry is made in glass beads with stainless steel and brass components.

       5.Durability of beaded jewelry 

          We use high quality,branded beads for making our beaded jewelry.With proper                care and usage it will last a long time.

       6. Is this made with real silver/gold?

           We use 92.5 Sterling Silver with 22Kt and 18kt gold plating

        7. Will this tarnish or fade over time?

Our gold-plated silver jewelry is crafted with high-quality materials to ensure durability. Proper care will help retain its shine and finish for years. Over a period of time the plating will dull. You can send it back to us for re-plating at a minimul cost. 

Orders and Shipping

          8.How long does it take to receive my order?

Orders within India typically take 5–7 business days to arrive. International orders may take 10–15 business days.

          9. Do you ship internationally?
              Yes, we offer international shipping. Please check our shipping policies for                        more details. Shipping charges are calculated at checkout.

          10.What if the package is lost in transit?

If your product is lost in transit inside India we offer you the choice of a refund or re-ship. We are not responsible for lost in transit for international orders.

          11.What if the product is damaged in transit?

If your product is damaged in transit we will pick it back from you and offer you the choice of a refund or re-ship a new product once we receive it back.

          12.Can I track my order?
               Yes, you’ll receive a tracking link as soon as your order is shipped.

          13.What if my order is delayed?
               We strive to deliver on time, but if there’s a delay, you’ll be notified via email.                   For urgent assistance, contact our customer support team.

Customization and Special Requests

          14. Can I request custom jewelry designs?
             Absolutely! We love customizing pieces from our beaded collection. Take a look               at the wide variety of designs available on our website and social. We can make               them in colors of your choice. Contact us with your ideas.

          15. Do you offer bulk orders for gifting or events?
             Yes, we offer customizations for corporate gifts, weddings, and other events.                     Get in touch for options.

Payment and Offers

          16.What payment methods do you accept?
              We accept all major credit/debit cards, UPI, net banking, and wallet payments.

          17.Do you offer any discounts or deals?                                                                               We do periodic sales. Please subscribe to our newsletter and follow us on                         social  for the latest deals and exclusive promotions. We alos offer a 10%                           discount for first time customers. Use code FIRST10 at checkout.

         18.Gifting to a loved one

              We can gift wrap it for a loved one with a small personalized message.

Returns and Exchanges

         19. What is your return policy?
               We accept returns within 7 days of delivery for unused products in their                             original packaging. Personalized or custom-made items are non-returnable.                     Once we receive the product back in the same condition we will initiate the                       refund (less shipping charges).

         20. Can I exchange an item?
             Yes, exchanges are possible for certain items. Reach out to us with your order                   details, and we’ll assist you.

         21. What if my product arrives damaged?
              We’re sorry for the inconvenience! Please contact us within 48 hours of delivery                with photos of the damaged product, and we’ll arrange a replacement or                          refund.

 

Contact and Support

          22. How can I contact Risham?
            You can reach us at team@shopRisham.com or through our website’s contact                  form. You can DM us at 7349379444.

          23. Do you have a physical store?
             Currently, we are an online-first brand, but connect with us on social for                           upcoming pop-ups and collaborations near you.